Solutions · 02

Utility digitalisation

Billing, metering and customer systems for national scale

Overview

CIS and RMS platforms carrying prepaid and postpaid billing, mobile payment and loss analysis on a hardened hardware base.

Industry

01 Meter data arrives in several formats and several cadences, so billing exceptions pile up at month end.
02 Payment channels fragment across banks, wallets and agents, each with its own reconciliation.
03 Non-technical losses are visible in reports but not attributable to a feeder or a customer group.

How the two engines meet

Hardware, platforms and the people who run them

National and regional power, water and gas utilities

Hardware

Fault-tolerant servers, distributed storage and secure network segmentation for meter head-end systems.

Platform

CIS, RMS billing engine, MDM, payment gateway adapters and prepaid vending.

Operations

Exception queues, collection campaigns, loss attribution and regulatory reporting routines.

Delivery path

Specifications for procurement, architecture for technical review, and an operating model for the years after commissioning.

Existing meter data, tariff rules and exception history are mapped before migration.

New billing runs alongside the legacy engine until two cycles reconcile.

Branch staff, call centre and revenue protection teams trained on their own workflows.

Utility systems, data centre energy and campus operations. Each entry states what was built and what changed.

SEA Indonesia Utilities

Meter data, vending and mobile payment moved into one billing engine, cutting month-end exceptions.

Share the site, the load and the constraint. We will come back with an architecture and a delivery path.